Tags: Hyland

SynApps + Hyland – Helping Case Management Flow – watch our video

All case handling teams understand the frustration of having to keep track of multiple requests. They also need to report on case history and compliance, drawing on information from multiple different systems.

In partnership with Hyland, SynApps Solutions has solved these issues for users of the Alfresco enterprise content management platform with ConxFlow, an all in one case management solution.

Watch our video here and find out more.

Introducing ConxFlow – end-to-end Case Management

Whether your industry is financial services, healthcare, manufacturing or construction, if you have teams processing and trying to manage high volumes of customer queries, you’ll know the pain of trying to do this when details and documents are distributed across multiple systems and platforms.

ConxFlow from SynApps Solutions provides complete, easily configurable, end-to-end case management, traceability and reporting using your existing Alfresco enterprise content management platform – streamlining case handling and increasing end-to-end process visibility via a single user interface.

Take a closer look at ConxFlow today.

SynApps Dubbed ‘2019 EMEA Partner of the Year’ by Open Source ECM Leader Alfresco

Earlier this month, SynApps Solutions was delighted to learn we’d been honoured as EMEA Partner of the Year for 2019 by our key Enterprise Content Manager (ECM) partner Alfresco. Chris Brice reflects on the depth of our relationship – and where it’s going next

Wow – what can we say but THANK YOU.

We’ve been working together for nine years, shifting about seven years into a major joint focus on helping NHS customers, which I’ll say more about in a second. What I can say right now is the things that made Alfresco originally so attractive to us – that it’s a major player in the ECM arena and an open Open Source platform, meaning that ISVs like us can build specific solutions with our customers on it, remains as true now as it was back then: Alfresco is a superb digital transformation platform with truly global reach.

And like I said, it’s in the NHS that we’re seeing the most benefits together of those facts. We share very important customers: Leeds Teaching Hospital, Northampton General Hospital and Sandwell and West Birmingham NHS Trust.

At Leeds we are helping its very dynamic CIO deliver on his ambitious plan to totally digitise the Trust – a task which will improve the working lives of all 20,000 employees. It’s a similar story with Northampton, which has 6,000 team members, and which has a plan to similarly digitally transform, based on implementing the Alfresco workflow solution as it allows them to provide immediate benefits by automating manual processes, making people’s lives easier, and making sure that they minimise the number of risks taken in, in any process. Interestingly, Northampton is working on its Referral To Treatment (RTT) workflow right now, as RTT pathways is a very important tracking solution that tracks every single individual through the entire 18-week cycle through their referral. Finally, over at Sandwell, the Alfresco digital platform is supporting another great workflow improvement, but we’re about to start work on an e-RS triage system there as well.

If you’re not familiar with that latter term, it’s an E-Referral system provided by NHS Digital where referral has to go through a portal. Working with Alfresco tech again, what we can do to help there is capture the content from the portal – be it fax, email, or scanned-in entry – then we deliver it to the right team of clinicians within the organisation, automating the whole process.

That’s a lot of achievement, and it’s so nice that for its 2020 kick-off the company decided to single us out for our great support. But you know what? The best is yet to come, as it’s the future we are creating together that I think is really going to open the next chapter: our joint SCR (Shared Care Record) push, which is what our relationship will all be about in the next few months.

SCR is, of course, a new initiative, funded and sponsored by NHS England ultimately, that is all about joining up care across the community in regional areas, so that if you get referred to a hospital that isn’t your local one, when you walk in the door and they identify you properly, there’s no delay in your treatment.

SynApps and Alfresco are working together on this front – joining together its Open Source digital platform and our VNA (Vendor Neutral Archive) and our Cross-Enterprise Document Sharing (XDS) platform, to provide what we’re calling a ‘cradle to archive’ view of any person – be they a patient, a citizen, or somebody in social care or mental health, with a timeline view.

Our plans now are to do a significant marketing campaign to help Trusts working on their NHS England  Local Health and Care Record Exemplars’ (LHCRE  Exemplar work) – and we think it’s going to be a really big success over the next two years.

And we will make sure it is – as the benchmark our partners like Alfresco measures us by is its license model – and if we carry on making that work for them, I think we’ll become their key partner, not just in the UK, but the whole of Europe.

Chris Brice is Director of Sales & Marketing for SynApps Solutions

SynApps Solutions To Exhibit At Alfresco Day London 2017

Content management leader invited to be a key participant at major technology partner customer conference   

Maidenhead, UK, 27 November, 2017 – Content management leader SynApps Solutions is delighted to announce it will be exhibiting at a special one-day event hosted by key technology partner Alfresco.

The customer and partner one-day conference, Alfresco Day London 2017, will be held at the Royal Garden Hotel, Kensington W8 4PT on Thursday, 7th December 2017, 8.30am – 6.30pm.

As its guiding themes, Alfresco Day London 2017 will look at how organisations can deliver a seamless digital experience for their markets and practical guidance on how to leverage the Alfresco platform to get there.

To that end, Alfresco and other participants will explore how delegates can:

  • Regain control of critical business content
  • Strengthen compliance
  • Optimise processes and
  • Gain competitive edge.

Attendees will also hear how Alfresco will work with Amazon Web Services™ (AWS) combining mobile collaboration, capabilities, and ubiquitous file access with the security, control, and policy enforcement that enterprises need.

They will also hear how the supplier plans to integrate Amazon’s Alexa speech recognition front end to integrate content and process, using smart assistant tech to transform interactions.

“As one of the foremost UK suppliers in the UK for the Alfresco ecosystem, we are delighted to be invited to Alfresco Day London 2017,” said SynApps Solutions’ joint Managing Director and Sales & Marketing Director, Mark Winstone.

SynApps will use the opportunity to speak with Alfresco customers about its proven delivery and service expertise for Alfresco ECM, providing organisations a fast path to help users interact with information.

“Alfresco Day London 2017 promises to be an excellent forum to engage in detailed discussion with digital technology pioneers and experts, as well as meet with customers and network with peers in the enterprise content management industry,” he added.

Please join us at SynApps’s stand to find out more.

To secure your free place as an ECM professional at Alfresco Day London 2017, please click here

SynApps Receives Strategic Partner Status With Content Services Giant Alfresco

 

 

Maidenhead, UK, 6 September, 2017 – Content management leader SynApps Solutions has received confirmation from key technology partner and content and process services leader Alfresco that it has attained coveted Strategic Partner status.

The certification process is based on a rigorous validation process by Alfresco on the amount of certified resource – at least 20 ACA or ACE level Alfresco certified consultants – an Alfresco partner can offer, plus measured sales and marketing activity and revenue plus customer satisfaction metrics.

The completion to this rigorous set of metrics means UK CEOs can have full confidence in all SynApps project management functions, from pre-sales through to project delivery and transition to support.

An open, modern, secure platform, Alfresco ECM provides a fast path for people to interact with information and for companies to respond to their changing business needs.

“We are honoured to have received this accreditation,” said SynApps Solutions’ Joint CEO, Mark Winstone.

“Our team of solution architects and delivery consultants is very strong and very committed with a drive to get the job done. That means we are the strongest in the UK for Alfresco solutions, with service expertise across strategic consultancy, implementation, content migration, training, hosting and long-term application support.

“This is an important milestone for SynApps to support our growth, underpinning our aim of always exceeding client expectations for delivery.”

About SynApps
SynApps is an independent services and solutions company specialising in Enterprise Content Management (ECM) technologies. Founded in 2003 by former Documentum services professionals, the company provides consultancy, implementation and support services for OpenText Documentum and Alfresco, and has authored a suite of content integration solutions, ConXApps, that allow businesses to quickly maximise their investment in ECM technologies. Organisations across healthcare, government and commercial markets rely on SynApps solutions and services to capture and share knowledge more dynamically and efficiently.

Find out more at synapps-solutions.com, or follow the firm on Twitter @Synappssol

SynApps Collaborates with Alfresco and Enovation to Produce Blueprint for Integrated Digital Care Record

September 6th, 2016 – SynApps is working with NHS Trusts to open up a practical pathway for health and social care stakeholders to share information – the IDCR (Integrated Digital Care Record).

Working with teams at Alfresco and Enovation, SynApps has developed a blueprint that offers a way for many different data owners to securely and efficiently share data, checking it in and out of a rich central repository.

Find out more about SynApps’ IDCR solutions.

SynApps and Alfresco Team up for new Contract Management Webinar

SynApps and Alfresco are jointly presenting a webinar on how to improve Contract Management processes using the Alfresco platform on December 15th at 11:00am GMT.

The webinar session will address the most common challenges that companies have to handle when doing business with customers, suppliers and even internal departments regarding contracts.

The very nature of managing contracts involves:

  • Collaboration between internal and external parties via email
  • Version control of contract changes including automated compare
  • Audited review and approval processes
  • Reuse of contract templates and clauses
  • Exchanging high volumes of content securely within and outside of the company
  • Tracking contract milestones and renewal dates, ensuring accuracy and currency of contracts

The demonstration will focus on the following benefits:

  • Creation of contracts from templates and reuse of information through simple searches
  • Improving quality and speed of approval with guided review processes and version control tracking
  • Improving speed of negotiation through external collaboration and mobile access
  • Ensuring compliance through formal auditing and a central repository for all contracts
  • Improving productivity through seamless integration with MS Outlook and MSOffice

Join Mark Winstone, Neil Bates and the Alfresco team on December 15th.  Register free here