With nearly three decades of experience delivering, managing, and supporting Enterprise Content Management (ECM) solutions, SynApps has built an unmatched reputation for guiding organisations through complex content landscapes. AI has long been central to this mission—enabling smarter, faster, and more secure content-driven outcomes across every sector we serve.
Our AI-enhanced services combine Generative AI (LLMs) for intelligent summarisation and content understanding with Agentic AI for automating complex, multi-step processes. From metadata tagging and document classification to unstructured data extraction and workflow optimisation, we ensure content becomes a dynamic strategic asset—not just a regulatory requirement.
Our certified consultants and architects bring an AI-first mindset to every engagement, embedding intelligence into core processes for clients in Healthcare, Local Government, Financial Services, and beyond.
Together with our key technology partners, we deliver scalable, future-proof content ecosystems tailored to our clients’ goals—continuously evolving to meet the demands of modern information management.
Why SynApps?
- Proven ECM expertise meets cutting-edge AI applications
- Accelerate automation of manual content processes
- Enhance compliance with AI-driven data governance
- Enable better decisions with AI-powered content intelligence
- Seamless migration, transformation, and support services
Meet the Team
James Paton
Chief Executive Officer
James brings nearly two decades of experience in enterprise content management (ECM) and digital transformation to his role as CEO of SynApps Solutions. Today, he leads the company’s strategic direction, oversees operational performance, and ensures delivery excellence across its content services and intelligent automation portfolio.
Since stepping into executive leadership, James has focused on scaling the business, deepening customer partnerships, and driving innovation in ECM and AI-powered automation. He works closely with senior stakeholders across healthcare, government, and financial services to align SynApps’ solutions with real-world challenges in compliance, efficiency, and digital maturity.
James began his career in the early days of the internet, working with ISPs and telecoms providers before joining Documentum’s Northern European consulting team. This strong technical foundation informs his pragmatic leadership style and deep understanding of content-centric architectures.
As CEO, James continues to champion customer and partner success, sustainable growth, and a culture of technical excellence across the business.
Jim Fullerton
Chief Financial Officer
Jim has held senior positions in a variety of industrial sectors throughout his 30-year commercial career. A Fellow of both the Institute of Financial Accountants and the Association of International Accountants, he has developed and delivered marketing, sales, procurement and general business strategies for several successful companies. In addition to financial management roles, Jim has owned and operated various independently-authorised and regulated financial services businesses.
Jim holds ISO qualifications, and has devised procedures and implemented a range of international standards in both professional services and manufacturing environments. His diverse range of skills and experience fully complement the growth and development aspirations of SynApps Solutions.
Jason Scholes
Chief Technology Officer
Jason has worked in the IT industry for over 25 years and, in addition to being a founding director at SynApps Solutions he is a senior solutions architect with a hands-on role in the company. During the early part of his career he worked primarily within the financial services arena, holding consulting and solution delivery positions at Citymax and Credit Suisse. He then joined Documentum’s Northern European Consulting team where he stayed for more than six years before co-founding SynApps.
Jason is a highly-respected architect and has led the design and successful delivery of numerous enterprise content management (ECM) solutions to a large number of customers across a range of industry sectors. He has extensive skills in large-scale systems infrastructure design and implementation, solution design and delivery. His current focus is the design and implementation of vendor-neutral archive (VNA) solutions for the healthcare sector.
Paul Edwards
Director & Senior Information Risk Owner (SIRO)
Paul has almost 20 years’ IT consulting experience, giving him extensive first-hand experience of companies’ strategic needs from enterprise content management (ECM) projects. During his career he has worked for Logica and Documentum, before co-founding SynApps Solutions. In his time Paul has led and delivered major ECM projects to more than 60 customers, covering web-content management, document management and knowledge management applications and services.
Paul’s skills cover the full project lifecycle, from requirements-gathering and planning to implementation, testing and solution delivery. At SynApps his particular areas of focus are solution architecting, business application design and system integration for complex, large-scale Documentum and Alfresco ECM platforms.
Gary Donohue
NHS Account Director
Gary worked in the technology sector for over 20 years before joining SynApps Solutions as NHS Account Director. In this capacity, he is responsible for helping the company to transform the way NHS Trusts provide the whole patient record including (DICOM/non-DICOM) to clinicians via existing EPR systems and share the records with other healthcare providers. This includes supporting local community and potentially nationally fully integrated healthcare in-line with the NHS directive for converged healthcare for NHS Trust’s, ICS/ICB bodies, Mental Health, Social Care and Local Authority organisations to deliver integrated care and pathway automation.
Prior to joining SynApps, Gary was enterprise account executive at Salesforce and the UK Channel Manager for Hyland Alfresco, where he helped leverage channel and other resources to ensure partners meet and exceed their business plans, drive net new opportunities into the pipeline and provide incremental new subscriptions to Alfresco software. Gary specialises in enterprise content and document management across a wide range of platforms.
Find out how SynApps Solutions can help you.