Integrated Paperless Patient Administration Solution Provides On-Demand Records Access
Hatfield, UK – December 9, 2019 – SynApps Solutions, the content management and process automation company, has transformed document and patient records management for Sandwell and West Birmingham NHS Trust, reducing administration, freeing up space and making access simple.
Across the Trust’s diverse operations, clinicians and administrative support teams process around 3,000 live or new patient records each day and call up a further 250 legacy records from its archives. Before 2016, this activity was paper based, relying on large teams of people to access the correct files in advance of patient appointments and get them to where they needed to be.
To improve efficiency, reliability and the quality and consistency of patient care, and to be able to meet the latest Government and Department of Health requirements around digital patient records management and information security, the Trust needed to modernise its processes and capture and manage patient records and correspondence electronically.
Sandwell and West Birmingham NHS Trust chose SynApps Solutions because it was a proven supplier of integrated healthcare record solutions to the NHS and, as an independent provider, it could tailor its systems to the needs of the Trust and deliver in its required timeframe.
SynApps Solutions deployed Alfresco Content Services, a full-featured electronic content management system, as its digital repository for scanned medical records, where they can be quickly called up by any authorised healthcare provider at the point of need, via the Trust’s in-house Electronic Patient Record (EPR) system.
“Whether it’s a consent form for surgery, notes from a previous outpatient appointment, or trend information about outpatient cases, clinical notes can be called up at the click of a button now,” explains, Liam Kennedy, Deputy chief operating officer, Sandwell and West Birmingham NHS Trust. “The ease of access, and ability to spot trends, means better patient care and patient outcomes, which is our priority. The solution SynApps has provided makes a huge difference.”
Efficiency savings have been substantial too. Closing on-site medical records libraries has freed up valuable space for use as part of the Trust’s investment in research and development, and more than 26 administration staff have been freed up for other work elsewhere across the Trust.
“The new paperless administration solution at Sandwell and West Birmingham NHS Trust is further demonstration of SynApps’ expertise in the UK healthcare sector,” adds James Paton, CEO at SynApps Solutions. “We know how important robust document and records management is and are delighted to make such a positive impact on clinicians and patients alike.”