Our managed services portfolio provides customers with a complete solution for all their ECM application administration, support, performance management and Cloud-hosting needs.
The services leverage our technical experience, and best practice developed in conjunction with customers and industry standards to provide support and hosting services. All services can be tailored to meet the needs of our customers.
We are accredited with ISO9001, ISO27001, ISO14001 and Cyber Essentials Plus.
Application Administration
Can include
- Deployment of bug fixes, hotfixes and service packs to the platform as required.
• Security Patch Deployment – within a pre-agreed regular maintenance window
• Regular Housekeeping activities, e.g.
Index Rebuilds
Log File Rotation
Audit Archiving
Disk Monitoring
- Managed Change Control procedures
- Platform Performance and Monitoring
Application Performance Management
This provides for the active monitoring of key performance indicators, identify early any underlying performance bottlenecks.
Application Support
Our application support service is tailored to understand the customer environment and resolve incidents. Operating 2nd and 3rd line support, calls are typically logged by the customer’s 1st line support team using our support site, email or telephone.
Application Hosting/Cloud Managed Service
We offer a range of cloud hosting services including Infrastructure as a Service (IaaS), Software as a Service (SaaS) and other Specialist Cloud Services such as Cloud-based backup. In conjunction with our Cloud Managed Service, we offer our customers a complete solution tailored to their specific needs.