Local Government

Client Type:

Local Council


Application Support Services


Documentum ECM upgrade


This local UK council had an existing Benefit Claims case handling solution based on the Documentum ECM platform, which required a number of significant changes and enhancements to the workflow and case handling solution. It also needed to be upgraded to a current supported release, including redeployment of the platform on to a later version of the Operating System.

The primary objective of the project was to meet legislative requirements by implementing a set of required changes to the payments workflow while adding support for provisional assessments.


The SynApps solution architect undertook requirements analysis and documented the requirement in a design specification. The basic solution is designed to allow prospective claimants to submit a new claim using a web-based PDF form, which may or may not contain supporting documentation. Supporting documentation may also be delivered after the initial claim. The documentation is archived to the Documentum ECM platform and a number of workflows instantiated to manage the review, approval or rejection of the claim.

Project Success

SynApps Solutions delivered the solution on time and on budget during 2H 2017 and continues to provide application support.

The SynApps Difference

SynApps has been delivering and managing Enterprise Content Management solutions for more than two decades. Its team has unparalleled experience in implementing content management technologies to maximise return on investment and to smoothly transition users and content to new/upgraded platforms. The company’s experience spans a wide range of business sectors delivering strategic reviews, project implementation and handling customers’ long-term support needs. SynApps provides deep product knowledge and implementation expertise in delivering complex enterprise end-to-end projects where the model is to outsource or where there is limited internal resource capacity.