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Challenges
For many organisations, the pressure to meet SLAs is compounded by a lack of unified case visibility. Critical information is dispersed across systems, making it difficult for teams to access the complete picture needed to manage cases efficiently.
Solution
ConxFlow is an end-to-end case management solution built on Alfresco’s enterprise content management (ECM) capabilities. It unifies case data, documents and workflows in a single environment, ensuring traceability from first contact through post-case follow-ups. Adopted in highly regulated environments including the NHS, pensions administrators and insurance providers, ConxFlow demonstrates its ability to handle complex, sensitive cases with precision.
Project Success
For over two decades, SynApps Solutions has delivered enterprise content management solutions that combine content services with AI-powered automation. Built on deep expertise and a long-standing partnership with Hyland, SynApps develops solutions that manage information at scale and embed intelligence into critical business processes. Using Hyland Alfresco’s modular architecture as the foundation, SynApps created ConxFlow — a comprehensive case management
solution that extends beyond content management.
The SynApps Difference
SynApps supports healthcare, government and financial services organisations, transforming unstructured data into actionable insights that enable faster decisions, stronger compliance and more effective operations.
