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Challenges
This firm used Alfresco as a content and case management tool to process member enquiries and set up new pensioners within their systems. Enquiries might be received as email, paper post, phone call or via the company’s website. However, the existing Alfresco Workdesk 4.2 system was suffering severe performance issues due to lack of maintenance and misconfiguration. It was not possible to perform an in-place upgrade on the system so the company needed to deploy a brand-new system and migrate content and workflows from one to the other.
Solution
SynApps was engaged to manage the migration of their existing Alfresco Workdesk system to a full APS implementation, including the development of a custom APS user interface implemented in Angular. As part of the migration, the APS processes have been integrated with several other XPS systems including the central member database, Penscope pensions administration system, payment system, time recording system and reporting system.
SynApps also worked closely with in-house business analysts to design the look and feel of the new user interface. The SynApps Solution Architect translated the platform requirements into an infrastructure design that would be scalable and avoid any of the legacy performance issues that the company had been experiencing.
Project Success
SynApps Solutions immediately took support responsibility for XPS’ aging Alfresco Workdesk solution and was successful in resolving some fundamental performance problems that the customer had been experiencing. This allowed the business to work without interruption while the new system was implemented. Derivatives of the user interface constructed by SynApps has since been deployed at two other customers and is used by Alfresco in their sales presentations.
In addition to the migration project, SynApps has been contracted to operate the Alfresco platform as a managed service within the customer’s data centre. All Alfresco-related support calls are managed by the SynApps support team.
The SynApps Difference
SynApps is an established Alfresco partner working with organisations looking to utilise an open source platform to implement Enterprise Content Management throughout the corporation. Through our extensive experience gained over many years of successfully deploying large-scale ECM solutions across a wide range of industry sectors, SynApps project teams ensure that your projects are delivered on-time with the quality to transform your business operations and deliver real business benefit.
